Return & Exchange Policy

Ordering and General Information:
We gladly accept Visa, MasterCard, American Express, Discover, Electronic Check Payments and Wire Transfers. Our product consultants are available to help you select the best products for your needs.

Ordering by Phone: Please call Neutral Existence LLC at 1-800-991-3261 ext 2 to speak with a sales representative to order by phone. Credit card and/or check information will be required at the time the order is placed.

Ordering by Raflect.com Store:
 Please remember to fill in all of the required fields when ordering via the Raflect.com store’s order form. We accept online orders 24 hours a day, 7 days a week. Raflect.com operates in conjunction with a secure payment processing server to ensure your personal and payment information is encrypted to (PCI) data security standards and is kept confidential.

Terms:
All orders are subject to credit approval. We do not ship COD. Visa, MasterCard, American Express and Electronic Check Payments are accepted. Money Orders are accepted and will be processed upon receipt.

Back Orders:
Raflect.com strives to maintain an accurate availability count at all times. However, exceptions do occur. In such cases, your order will be placed in line and the product will be shipped as soon as the products are available. If the delay expected is longer than 5 business days, a Neutral Existence LLC representative will contact you for further instructions.

Returns:
Raflect.com offers a 30 day unconditional money back guarantee. Customers returning damaged/unusable items will receive credit for shipping charges they incur. Shipping charges are non-refundable on non damaged usable items.