Shipping Policy

Most credit and debit card orders are shipped on the following business day. Mail, Fax or Online Check orders are shipped once payment is received. We try to ship all orders within 24 business hours. We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

United States Shipping & Handling

The shipping courier for online orders of Ra-flect Radiant Barrier shipped within the United States is United Parcel Service (UPS). This is a ‘No Signature Required’ shipping method, meaning UPS will leave your package at the shipping address provided. Neither Neutral Existence LLC nor UPS is responsible for any packages after they are delivered.

The following images shows estimated delivery times from the day the package is actually shipped.

UPS Map

Please Note: Neutral Existence LLC reserves the right to change the shipping method at its own discretion and expense. Neutral Existence LLC is not responsible for delays caused by weather or other natural disasters.

International Shipping & Handling

For all online orders of Ra-flect Radiant Barrier to be shipped internationally, Neutral Existence LLC shall use UPS Standard.

Please Note: Neutral Existence LLC will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Neutral Existence LLC will not be held liable for any customs duties or taxes that arise from your local customs office. Neutral Existence LLC will also not be held responsible for any additional fee the local carrier in your country may charge.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).