Privacy Policy
Last updated: July 14, 2026
This Privacy Policy explains how Ra-flect Radiant Barrier collects and uses information when you visit the website, request a sample, create an account, contact us, or place an order.
Information we collect
We may collect your name, email address, telephone number, billing and delivery addresses, order details, account information, sample requests, support messages, and information your browser provides such as IP address, device type, pages viewed, and cookies.
How we use information
We use information to process payments and orders, calculate shipping, fulfill and track shipments, provide customer support, respond to sample requests, maintain customer records, prevent fraud, improve the website, comply with legal obligations, and send relevant service or follow-up messages.
Payments, fulfillment, and service providers
Payment information is handled by PayPal and is subject to PayPal’s privacy practices. We share the information needed to complete an order with shipping carriers and fulfillment service providers. We may also use website hosting, email delivery, customer relationship management, security, backup, and analytics providers. These providers receive only the information reasonably needed to perform their services.
Cookies and analytics
The website uses essential cookies for shopping carts, checkout, accounts, security, and site operation. We may use analytics tools to understand traffic and improve the shopping experience. Browser controls can limit nonessential cookies, but blocking essential cookies may prevent the cart or checkout from working correctly.
We send transactional messages about sample requests, orders, payments, fulfillment, tracking, and customer support. Marketing messages, when offered, will include a method to unsubscribe.
Retention and security
We retain information for as long as reasonably needed for orders, support, accounting, fraud prevention, legal compliance, and legitimate business records. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may request access to or correction of your contact information, ask questions about retention, or request deletion where legally available. Some order and transaction records must be retained for accounting, fraud prevention, or legal obligations.
Contact
Privacy questions and requests may be sent to support@raflect.com.