Shipping, Returns and Exchanges

Ordering and Payment

Orders may be placed online at any time. Current product prices and availability are shown on the website. Payment is processed securely through PayPal; customers may also be able to pay by card through PayPal without opening a PayPal account.

Review product type, roll width, quantity, billing information, and delivery address carefully before submitting the order.

Shipping and Fulfillment

Ra-flect orders ship from our fulfillment warehouse in Duncanville, Texas using an available ground carrier. The carrier may vary by order. The rate shown in the cart and checkout is calculated from the delivery destination and the package dimensions and weight of each roll.

Processing

Most in-stock orders are prepared on the next business day after payment is received. Orders placed on weekends or holidays begin processing on the next business day. If an item is delayed or backordered for more than five business days, we will contact you using the information provided with the order.

Tracking

Tracking information is emailed after the order ships and carrier tracking details become available.

Delivery

Carrier delivery dates are estimates and can change because of carrier conditions, weather, address problems, or other events outside Ra-flect’s control. Orders generally ship without a signature requirement unless otherwise arranged. Customers are responsible for providing a complete, secure delivery address.

Returns and Exchanges

Ra-flect provides a 30-day return period. Contact support@raflect.com before returning material so the return can be identified and inspected correctly.

• Include the order number and reason for the return.
• Returned material must be packaged securely.
• Original and return shipping charges are non-refundable for non-damaged returns.
• Refunds are issued after the returned material is received and inspected.

Damaged, Missing, or Incorrect Items

Inspect packages promptly after delivery. If an order arrives damaged, incomplete, or incorrect, email support@raflect.com with the order number, a description of the problem, and photographs of the packaging and material when applicable. We will review the shipment and provide next steps.

International Shipping

Online checkout is currently limited to United States delivery addresses. Contact support before ordering if a project requires delivery outside the United States.